Accessibility

Accessibility Commitment

As an Agency of the Government of Ontario, the Ontario Science Centre is committed to our vision, purpose and values. The Science Centre is committed to being an inclusive, accessible and engaging cultural attraction for all.    

We will continue to review our business practices and engage staff, visitors and stakeholders to improve accessible service delivery. 

Providing Goods and Services to People with Disabilities

The Ontario Science Centre is committed to excellence in serving all visitors, customers and staff, including those with disabilities in the following areas:

Communication

We will communicate with people and strive to maintain a workplace and visitor, customer environment that is mindful and respectful of those with disabilities.

We train staff to communicate and interact in a sensitive fashion with all visitors and customers respectful and to provide an accessible environment to persons with disabilities while visiting the Ontario Science Centre.

Telephone Services

We are committed to providing fully accessible telephone service to our visitors and customers.  We train staff to communicate with them over the telephone in clear and plain language and to speak clearly and slowly. 

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services available on our premises.  We will ensure that staff is trained and familiar with various assistive devices that may be used by visitors and customers and fellow employees with disabilities while accessing our goods and services.

It is our policy to allow people with disabilities to use their personal assistive devices to access our services.

The Science Centre provides a number of assistive devices including:

Accessible Parking

Designated accessible extra-wide parking spaces are available at the Science Centre’s on-site parking lots.

Automated Entry Doors

The Ontario Science Centre has automated entry doors at the main and school/group entrance.

Captioning and Assistive Devices

Captioning is available, as well as a limited quantity of assistive listening devices for films presented in the Shoppers Drug Mart® OMNIMAX® Theatre.

Large Print Guide Maps

Large print guide maps are available to visitors on site, and can also be downloaded here.

Washrooms

Accessible, Family and Special Needs/All-Gender washrooms are available throughout the centre.

Wheelchairs and Strollers

A limited number of wheelchairs and strollers are available to visitors free of charge at the Level 2 Ticket Desk. All Science Centre levels are accessible by elevator.

A limited number of wheelchair seats are available in the Shoppers Drug Mart® OMNIMAX® Theatre and Imperial Oil Auditorium.

Disruption of Services

The Ontario Science Centre will provide visitors and customers with notice in the event of a planned or unexpected disruption on our website and in the Ontario Science Centre.  The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.

Service Animals and Support Persons

The Ontario Science Centre is committed to welcoming people with disabilities who are accompanied by a service animal on our premises.  We will also ensure that all staff, volunteers and others dealing with the public are properly trained on how to interact with people with disabilities and their service animals.

The Ontario Science Centre also welcomes people with disabilities who are accompanied by a Support Person. A Support Person accompanying a visitor with a disability will be granted free admission to the Science Centre upon making declaration or thorough the presentation of a recognized Accessibility cards such as the Easter Seals Disability Travel Card or Access 2 Entertainment Card.

Website

The Ontario Science Centre is committed to making our website accessible to visitors and customers. 

We will continue to update our website with new resources and accessible information as they become available.  Please contact us if there are materials that you are having difficulties accessing, and we will work with you to provide the information to you in a format that meets your needs.

By achieving compliance with applicable WCAG web standards, visitors and customers will receive web information in accessible formats.  This will provide them equal and appropriate access to the information they need.

Accessible Emergency Procedures

The Ontario Science Centre will make available to visitors and staff emergency procedures in an accessible format, upon request.

Multi-Year Accessibility Plan

The Ontario Science Centre strategic Multi-Year Plan sets out our accessibility accomplishments and future deliverables to continue to meet accessibility requirements and under the Accessibility for Ontarians with Disabilities Act (A.O.D.A.)

It provides a framework and direction that supports and strengthens our commitment and efforts.  

Accessibility Plan

Feedback process at the Ontario Science Centre

The Ontario Science Centre is committed to engaging persons with disabilities in developing recommendations and strategies to address barriers to participation and ensuring the Ontario Science Centre meets the diverse needs of our visitors.

If you have any comments or concerns regarding accessibility at the Ontario Science Centre, we invite you to share them with us through the appropriate feedback processes.  There are several options available to you:

Telephone: 416-696-1000

FAX:  416-696-3166

Bell Relay Service: 711

Email: Contact Centre

Mail:

Ontario Science Centre
770 Don Mills Road
Toronto, ON M3C 1T3

You may also provide a comment in person to Science Centre staff or management.

All comments, questions and concerns will be responded to in a timely manner.  If you would like to be responded to by a particular method, such as email or telephone, please specify your preference when you leave your comment.