Accessibility

We’re committed to being an inclusive, accessible and engaging cultural attraction 

The Ontario Science Centre is committed to excellence in serving all visitors and staff, including those with disabilities. As an Agency of the Government of Ontario, we’re dedicated to the principles of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA): dignity, independence, integration, and equal opportunity.  

We will continue to review our business practices and engage staff, visitors and stakeholders to improve accessible service delivery. For a summary and update on the activities we have undertaken to improve accessible service delivery, please see our 2019 Multi-Year Accessibility Plan Annual Status Report 

Connecting with Us 

  • CommunicationWe strive to maintain an environment for visitors and staff that is mindful and respectful of those with disabilities. We train staff to be respectful in their interactions with all visitors and provide an accessible environment for persons with disabilities. 
  • Telephone ServicesWe are committed to providing fully accessible telephone service to our visitors. We train staff to communicate over the telephone using clear and plain language. Telephone: 416-696-1000, Bell Relay Service: 711 

Before You Visit 

  • WebsiteWe’re committed to making our website accessible to visitors and will continue to regularly update our website with new resources and accessible information. We strive to comply with all WCAG standards across our site. Please contact us if there are materials that you are having difficulties accessing, and we will work with you to provide the information in a format that meets your needs.  
  • Social StoryA social story is a tool used to model sample social interactions by giving a brief description of a situation using appropriate social cues, the perspectives of others and a recommended appropriate response. We have created a social story to help individuals with disabilities, including neurodevelopmental disorders, prepare for their visit to the Science Centre. This story can help individuals prepare for everything about their visit, from waiting in line to safety rules to museum noises. The social story is available for download here. 
  • Service AnimalsWe welcome people with disabilities who are accompanied by a service animal on our premises. We will also ensure that all staff, volunteers and others working with the public are properly trained on how to interact with people with disabilities and their service animals. 
  • Support PersonsWe welcome people with disabilities who are accompanied by a Support Person. A Support Person accompanying a visitor with a disability will be granted free admission to the Science Centre upon disclosure or presentation of a recognized Accessibility card, such as the Easter Seals Disability Travel Card or Access 2 Card. Organizations that serve clients with disabilities are eligible to make bookings for their clients at reduced rates. Visit Community Access to learn more. 
  • Disruption of ServicesIf there is a planned or unexpected disruption to our services, we will notify our visitors on our website and in the Centre. The notice will include information about the reason for the disruption, its anticipated duration and a description of alternate facilities or services, if available. 
  • Accessible Emergency ProceduresOur emergency procedures are available to all visitors and staff upon request, including accessible formats of this documentation. 

Assistive Devices 

We are committed to serving people who use assistive devices to obtain, use or benefit from the goods and services available on our premises. We will ensure that staff is trained and familiar with various personal assistive devices that may be used by visitors and fellow employees with disabilities while accessing our goods and services. 

The Science Centre provides several assistive devices, including: 

  • Accessible ParkingDesignated accessible extra-wide parking spaces are available at the Science Centre’s on-site parking lots. 
  • Automated Entry DoorsThe Ontario Science Centre has automated entry doors at both the main entrance and the school and group entrance. 
  • Captioning and Assistive DevicesCaptioning is available for films presented in the Shoppers Drug Mart® OMNIMAX® Theatre. We also offer a limited quantity of assistive listening devices for viewing films. 
  • Large Print Guide MapsLarge print guide maps are available to visitors on-site and can also be downloaded here. 
  • WashroomsAccessible, Family and Special Needs/All-Gender washrooms are available throughout the Centre. 
  • Wheelchairs and StrollersA limited number of wheelchairs and strollers are available to visitors free of charge at the Level 2 Ticket Desk. A limited number of wheelchair seats are available in the Shoppers Drug Mart OMNIMAX Theatre and Imperial Oil Auditorium. 
  • Elevator AccessAll Science Centre levels are accessible by elevator. 

Programming 

  • Sensory-friendly ProgrammingWe offer recurring programming that celebrates neurodiversity. Please visit our Sensory-friendly Saturdays page for details about upcoming events. To prepare for on-site visits at any time, don’t forget to check out our social story. 

Share Your Feedback 

The Ontario Science Centre is committed to engaging persons with disabilities in developing recommendations and strategies to address barriers to participation. We are dedicated to ensuring our offerings meet the diverse needs of our visitors. 

If you have any comments or concerns regarding accessibility at the Ontario Science Centre, we invite you to share them with us: 

Telephone: 416-696-1000 

Fax: 416-696-3166 

Bell Relay Service: 711 

Email: Contact Centre 

Mail: 

Ontario Science Centre 
770 Don Mills Road 
Toronto, ON M3C 1T3 

You may also speak to a member of Science Centre staff or management in person during your visit. 

All comments, questions and concerns will be responded to in a timely manner. If you have a preference for how we contact you (e.g., phone or email), please specify when you leave your comment. 

Questions? 

Contact us | 416-696-1000 or toll-free at 1-888-696-1110