What to Expect

Here’s what you need to know before you visit

We’ve missed you! We can’t wait to welcome you back, but provincial reopening rules mean we have to stay apart for longer. We will continue to follow the advice of public health officials.

As always, we are trusting science. When it comes to COVID-19, the science tells us to keep our distance and minimize contact—which means mandatory face masks, limited capacity and other physical distancing measures when we reopen to keep everyone safe.

Timed tickets

We’re limiting capacity in our building, so all visitors, including members, will need to buy or reserve tickets in advance online. We will have 50 tickets available every half hour, with the last entry at 2 p.m.

  • Buy your IMAX® Dome Film tickets online in advance, too—To ensure physical distancing, we have limited sales of tickets for IMAX films to no more than 50 people. We have also spaced out show times throughout the day to ensure time for cleaning between screenings.

Experiences

  • Some areas will be closed—To keep everyone safe, we will be closing some experiences, including KidSpark and Space Hall on Level 4. We know this is disappointing. We’re hard at work finding additional ways to engage our youngest visitors and space enthusiasts throughout the Science Centre.
  • Some exhibits will change slightly— We have revamped our halls to add extra room between exhibits so people can maintain physical distancing. All exhibits and spaces will be cleaned regularly. As well, we have adapted some of our interactive exhibits to offer choices. For example, some exhibits will include additional options such as a start button using a foot pedal or plugging in your own 3.5 mm mini headphone jack.

Screening

  • Follow the checklist—Before your visit, please consider these screening questions:
    • Have you experienced any COVID-19 symptoms in the last 14 days, which may include fever, cough, sore throat, runny nose, loss of taste or smell, nausea, vomiting or diarrhea, or difficulty breathing?
    • Have you had close contact with or cared for someone who has been sick or diagnosed with COVID-19 in the last 14 days?
    • Have you returned from travel outside of Canada in the last 14 days?
  • Stay home if you feel sick—If any members of your group answer yes to any of these questions, please stay home and plan your visit for a day when you are feeling better—so we can keep everyone safe. If you need to reschedule your visit, we will gladly exchange your timed ticket for another day, subject to availability.

Expectations

  • Always bring your mask—In accordance with City of Toronto By-Law 541-2020, all visitors over the age of 2 are required to wear a mask or face covering. Visitors, including children, who are unable to wear a mask or face covering for medical reasons will be exempt from this requirement. Please be considerate of those unable to wear a mask or face covering due to certain health conditions. If you have any concerns about another visitor, speak to a staff member of the Ontario Science Centre.
  • We support a safe and respectful environment for all guests and employees—The Ontario Science Centre’s goal is to create a safe, respectful and welcoming space for guests, employees and partners. We will not tolerate discrimination or harassment—on-site or online. We will deny entry or revoke access to any individual who violates this code of conduct.

Help keep the Science Centre a safe space. If you need help, contact one of our employees.

One-way Paths

  • Follow the signs—All visitors will be asked to follow directional signage to allow for one-way traffic through the building. This path will help ensure we’re all keeping our distance.

Physical Distancing

  • Keep a safe distance from other groups—The Ontario Science Centre is a large building with plenty of space. With this in mind, we’ll be asking visitors to maintain a 2-metre distance from anyone outside of their group. Our staff will also make sure that we do not exceed our capacity limits in exhibit halls.
  • Follow capacity limits—In elevators, no more than three people are permitted, or one family at a time. It means you might have a short wait, but it’s the best way to keep everyone safe. Washrooms also have reduced capacity, so please plan ahead.

Cleaning and Ventilation

  • We’re cleaning regularly—Our enhanced cleaning protocols will include frequent cleaning of key touchpoints during the day, especially in high-traffic areas such as elevators, escalators and washrooms. All exhibits will be cleaned regularly.
  • We thoroughly assessed the ventilation systems—The Ontario Science Centre has three separate buildings, each with its own separate ventilation system. We have made adjustments to our environmental controls to increase the flow of air from outside. As well, we have upgraded our filters and replace them more frequently.

Food and Drink

  • Only eat in designated areas—The Valley restaurant on Level 6 will be open. Food and beverages are permitted only in designated areas.
  • Refill your water bottle—Our water fountains are closed, but we have bottle refilling stations on Level 6.

Lockers

  • Regularly cleaned—We will have some coin-operated lockers available for the storage of personal belongings like coats, backpacks and boots. Each night, we’ll clean these lockers with an electrostatic cleaning machine. Of course, we’ll encourage handwashing and the use of hand sanitizer after locker use.

Health and Safety Checklist

Before your visit, please consider these screening questions:

  • Symptoms—Have you experienced any COVID-19 symptoms in the last 14 days, which may include fever, cough, sore throat, runny nose, loss of taste or smell, nausea, vomiting or diarrhea, or difficulty breathing?
  • Contact—Have you had close contact with or cared for someone who has been sick or diagnosed with COVID-19 in the last 14 days?
  • Travel—Have you returned from travel outside of Canada in the last 14 days?

If any members of your group answer yes to any of these questions, please stay home and plan your visit for a day when you are feeling better—so we can keep everyone safe. 

If you need to reschedule your visit, we will gladly exchange your timed ticket for another day, subject to availability.

Limited Liability

When people gather in public spaces, like the Ontario Science Centre, there is a risk of exposure to COVID-19. To keep people safe, all visitors must follow public health guidelines including wearing a mask, sanitizing hands, keeping 2 metres apart and staying home if you feel unwell. By visiting public spaces such as the Ontario Science Centre, you voluntarily assume all risks related to exposure.